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Get started with Windows Hello and use facial recognition biometric technology to log into your Windows 10 computer 3x faster than with a traditional password. Get started with Windows Hello and use facial recognition biometric technology to log into your Windows 10 computer 3x faster than with a traditional password. Aller à Step 3: Update Your Fingerprint Device Driver - You can update the device driver to fix it. 1) On your keyboard, press the Windows logo key and X . Download Microsoft Surface Camera Windows Hello Driver 18.104.22.168 for Windows 10 64-bit (Digital Camera / Webcam / Camcorder) windows hello driver. 10-21-2019 07:27 AM. Product: HP Pavilion - 15-cc526nd. Operating System: Microsoft Windows 10 (64-bit). I have facial recognition on . After the download install and run it, follow instruction to update driver and firmware of the camera. For the next step go to Windows* 10 Settings/ . Some machines may have but they're probably too old and there's no available Windows 10 driver for it so the service won't work. Check that . Some users around internet reported that reinstalling Windows Hello drivers helped the solve the problem. But before you re-install the driver, .